Return & Exchange Policy

We want every book to reach you in perfect condition. Here is how returns and exchanges work at Eagle Book:

When can you return or exchange?

Printing or binding defects such as missing, duplicated or torn pages, or loose binding.
Damage during shipping.
Wrong item received (different title, edition or cover type).

In these cases we cover all shipping costs, and you can choose a replacement copy or a refund.

Time limit

Please contact us within 7 days of receiving your order, with your order number and photos showing the issue.

Conditions

The book must be in the same condition as received — no writing, highlighting or signs of use — together with the invoice.
Books cannot be returned for a change of mind once opened. Unopened books in their original shrink-wrap can be returned, with the return shipping paid by the customer.
Special-order books (requested via the “Request a book” page or special orders) can only be returned if they are defective or we made an error.
Accepting the parcel from the courier confirms that the carton arrived intact and unopened, so please check the carton and refuse it if it is damaged.

Refunds

Refunds are made to the original payment method within 7–14 business days after we receive and inspect the returned book. Orders paid with Tamara are refunded according to Tamara’s terms. Original shipping fees are refunded only when the return is due to a defect or our error.

How to request a return or exchange

Contact us on WhatsApp +966 58 336 1015 or by email at [email protected] with your order number and photos, and we will arrange the pickup or replacement.